Shipping information

Method: Standard Delivery

Dispatch: 1–2 business days

Delivery: 3–7 business days

Shipping policy

# Shipping Policy

At **IETA Tack Store**, we are committed to delivering your equine products quickly and safely.

### Order Processing

* All orders are processed within **1–2 business days** after order confirmation.
* Orders placed on Sundays or public holidays will be processed on the next business day.

### Dispatch & Delivery

* **Dispatch Time:** 1–2 business days.
* Delivery timelines vary depending on your location and the courier service but typically take **3–7 business days** after dispatch.
* Once your order has been shipped, you will receive tracking details (where available) to monitor your shipment.

### Shipping Coverage

We currently ship across India through trusted courier partners to ensure safe and timely delivery.

### Delays

While we strive to dispatch every order on time, unforeseen circumstances such as weather conditions, courier delays, remote locations, or public holidays may occasionally affect delivery schedules.

### Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our customer support within **48 hours** of receiving your order. Kindly include your order number along with clear photos of the product and packaging to help us resolve the issue promptly.

Thank you for choosing **IETA Tack Store**. We appreciate your trust and look forward to serving your equestrian needs.

Return policy

# Return & Refund Policy

At **IETA Tack Store**, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.

## Return Eligibility

You may request a return within **7 days** of receiving your order if:

* The product is damaged, defective, or incorrect.
* The product is unused, unwashed, and in its original condition with all tags, packaging, and accessories intact.

## Non-Returnable Items

The following items are not eligible for return unless they are damaged or incorrect:

* Used products
* Products without original packaging or tags
* Customized or special-order items
* Consumable products such as supplements, medicines, or grooming products that have been opened or used

## Return Process

To initiate a return, contact our customer support within **48 hours** of receiving your order. Please provide:

* Your order number
* A description of the issue
* Clear photos or videos of the product and packaging

Once your request is reviewed and approved, we will provide return instructions.

## Refunds

* After the returned product is received and inspected, eligible refunds will be processed to the original payment method.
* Refunds are typically completed within **5–7 business days** after approval, depending on your bank or payment provider.

## Exchanges

If you receive a damaged, defective, or incorrect product, we will arrange a replacement (subject to stock availability) or provide a refund.

## Shipping Charges

* Shipping charges are generally non-refundable unless the return is due to our error or a defective/incorrect product.
* Return shipping costs may be covered by IETA Tack Store for approved cases involving damaged, defective, or incorrect items.

For any assistance regarding returns or refunds, please contact our customer support team. We are committed to providing a smooth and fair shopping experience.

Refund policy

# Refund Policy

At **IETA Tack Store**, we strive to ensure every customer is satisfied with their purchase. If you are eligible for a refund, the following policy applies.

## Eligible Refunds

Refunds may be issued if:

* You receive a damaged, defective, or incorrect product.
* Your order is cancelled before it has been dispatched.
* A product is unavailable after your order has been placed and cannot be fulfilled.

## Refund Process

* Once the returned product has been received and inspected, we will notify you of the refund status.
* If approved, the refund will be processed to your original payment method.

## Refund Timeline

* Refunds are typically processed within **5–7 business days** after approval.
* Depending on your bank, card issuer, or payment provider, it may take additional time for the amount to reflect in your account.

## Non-Refundable Cases

Refunds will not be provided for:

* Products that have been used, damaged by the customer, or are not in their original condition.
* Returns requested outside the eligible return period.
* Customized or special-order products.
* Opened or used consumable products, including supplements, medicines, and grooming products, unless they were delivered damaged or incorrectly.

## Order Cancellation

Orders can be cancelled before dispatch for a full refund. Once an order has been shipped, it can only be refunded if it qualifies under our Return Policy.

## Contact Us

If you have any questions regarding your refund, please contact our customer support team with your order number and relevant details. We are committed to resolving your concerns as quickly as possible.

Exchange policy

# Exchange Policy

At **IETA Tack Store**, we want you to receive the right product in perfect condition. If there is an issue with your order, we are happy to assist with an exchange subject to the following terms.

## Exchange Eligibility

You may request an exchange within **7 days** of receiving your order if:

* You received the wrong product.
* The product arrived damaged or defective.
* You received the wrong size or variant (subject to stock availability).
* The product is unused, unwashed, and in its original condition with all tags, packaging, manuals, and accessories intact.

## Exchange Process

To request an exchange:

1. Contact our customer support within **48 hours** of delivery.
2. Share your order number along with clear photos or videos of the product and packaging.
3. Once your request is approved, we will provide return and exchange instructions.

## Exchange Approval

* Exchanges are subject to product inspection after the returned item is received.
* Replacement products will be shipped after the returned item passes inspection and stock availability is confirmed.

## Non-Exchangeable Items

The following items are not eligible for exchange unless they are damaged, defective, or incorrectly delivered:

* Used or damaged products
* Products without original packaging or tags
* Customized or special-order items
* Opened or used supplements, medicines, and grooming products

## Shipping Charges

* If the exchange is due to our error (wrong, damaged, or defective product), **IETA Tack Store** will bear the exchange shipping costs.
* For approved size or variant exchanges, shipping charges may apply.

We are committed to providing a smooth and hassle-free exchange experience and ensuring your satisfaction with every purchase from **IETA Tack Store**.

Cancellation policy

# Cancellation Policy

At **IETA Tack Store**, we understand that plans can change. Our cancellation policy is designed to be simple and transparent.

## Order Cancellation

* Orders can be cancelled **before they are dispatched** for a full refund.
* Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return or exchange if your order meets the eligibility criteria under our Return & Exchange Policy.

## How to Cancel an Order

To cancel your order, please contact our customer support as soon as possible with:

* Your Order Number
* Your Name
* The Reason for Cancellation (optional)

If your order has not yet been dispatched, we will process the cancellation promptly.

## Refund for Cancelled Orders

* Approved cancellations made before dispatch are eligible for a **100% refund**.
* Refunds are processed to the original payment method within **5–7 business days** after cancellation approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

## Cancellation by IETA Tack Store

In rare situations, **IETA Tack Store** reserves the right to cancel an order due to:

* Product being out of stock or unavailable
* Pricing or listing errors
* Payment verification issues
* Suspected fraudulent or unauthorized transactions
* Circumstances beyond our control

If an order is cancelled by us after payment has been received, a **full refund** will be issued to the original payment method.

We are committed to providing a smooth shopping experience and will always keep you informed about the status of your order.

Warranty policy

# Warranty Policy

At **IETA Tack Store**, we are committed to offering premium-quality equine products. Warranty coverage varies depending on the product and manufacturer.

## Warranty Coverage

* Products that include a manufacturer's warranty will be covered according to the terms and conditions provided by the respective manufacturer.
* Warranty details, where applicable, will be mentioned on the product page or included with the product packaging.

## What the Warranty Covers

If applicable, the warranty generally covers:

* Manufacturing defects
* Faulty workmanship
* Material defects under normal use

## What the Warranty Does Not Cover

The warranty does not cover:

* Normal wear and tear
* Damage caused by misuse, negligence, accidents, or improper maintenance
* Unauthorized repairs or modifications
* Damage caused by improper storage or handling
* Cosmetic damage that does not affect product functionality

## Warranty Claims

To request warranty service, please contact our customer support with:

* Your Order Number
* Proof of Purchase
* Clear photos or videos showing the defect
* A brief description of the issue

After reviewing your claim, we will guide you through the warranty process. Depending on the product and manufacturer's policy, the item may be repaired, replaced, or otherwise resolved.

## Products Without Warranty

Some products may not carry a manufacturer's warranty. In such cases, they are still covered under our **Return, Exchange, and Refund Policies** for eligible issues such as damage, defects, or incorrect items received.

For any warranty-related questions, our customer support team is always available to assist you.

Store terms

# IETA Tack Store – Terms & Conditions

**Effective Date:** August 1, 2026

Welcome to **IETA Tack Store**. By accessing or purchasing products from our store, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

## 1. Acceptance of Terms

By using IETA Tack Store, you agree to comply with these Terms & Conditions, along with our Shipping, Return, Refund, Exchange, Cancellation, and Privacy Policies.

## 2. Products & Pricing

* We strive to ensure that all product descriptions, images, prices, and specifications are accurate.
* Product images are for illustrative purposes only. Minor variations in color, design, or packaging may occur.
* Prices are subject to change without prior notice.

## 3. Orders

* All orders are subject to acceptance and product availability.
* We reserve the right to refuse or cancel any order for reasons including pricing errors, stock unavailability, payment verification issues, or suspected fraudulent activity.
* You will be notified if your order is cancelled.

## 4. Payments

We accept secure online payments through the payment methods available at checkout. Orders will be processed only after successful payment confirmation.

## 5. Shipping & Delivery

* Orders are generally dispatched within **1–2 business days**.
* Delivery times may vary depending on your location and courier partner.
* Delivery delays caused by courier services, weather, public holidays, or other unforeseen circumstances are beyond our control.

## 6. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our respective store policies. Please review those policies before making a purchase.

## 7. Warranty

Warranty, where applicable, is provided by the product manufacturer and is subject to the manufacturer's terms and conditions.

## 8. Customer Responsibilities

You agree to:

* Provide accurate billing, shipping, and contact information.
* Ensure someone is available to receive the delivery.
* Use products according to the manufacturer's instructions.

## 9. Intellectual Property

All content on IETA Tack Store, including text, logos, graphics, product descriptions, and website design, is the property of IETA Tack Store or its licensors and may not be copied, reproduced, or used without prior written permission.

## 10. Limitation of Liability

IETA Tack Store shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services, except where required by applicable law.

## 11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of **India**. Any disputes shall be subject to the jurisdiction of the competent courts in India.

## 12. Changes to These Terms

IETA Tack Store reserves the right to update or modify these Terms & Conditions at any time. Changes will become effective immediately upon publication on our website.

## 13. Contact Us

For any questions regarding these Terms & Conditions or your order, please contact our customer support team. We will be happy to assist you.

**Thank you for choosing IETA Tack Store. We appreciate your trust and look forward to serving your equestrian needs.**