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Sign In / RegisterClear delivery expectations from order confirmation through final delivery.
This Shipping Policy applies to eligible physical products purchased through IETA. Products may be sold and fulfilled directly by independent vendors. The vendor shown on the product or order page is responsible for packing, dispatch and delivery information.
Orders are normally processed after successful payment confirmation. Vendors should dispatch products within the handling time shown on the product page. Orders placed on weekends, public holidays or during exceptional demand may require additional processing time.
Most eligible orders are expected to arrive within 3–10 business days after dispatch. Delivery time varies by vendor location, buyer location, courier availability, weather, holidays, restricted-service areas and other circumstances beyond reasonable control.
Applicable shipping charges, taxes and any location-based fees will be displayed at checkout wherever technically available. Certain heavy, oversized, fragile, temperature-sensitive or remote-area shipments may attract additional charges, which must be disclosed before dispatch.
Where tracking is available, it may be shared by email, SMS, WhatsApp, the order page or the vendor. Buyers must provide a complete and accurate delivery address and reachable phone number. A delivery may be treated as completed when confirmed by the courier, OTP, signature or other reliable delivery record.
If delivery fails because of an incorrect address, repeated unavailability, refusal to accept, or another buyer-related reason, re-shipping charges may apply. Delays caused by couriers or force-majeure events do not automatically constitute a platform breach, but the vendor must reasonably assist with tracking and resolution.
Buyers should inspect the package promptly and report visible damage, missing items or an incorrect product within 48 hours of delivery, with clear photographs, an unpacking video where available, the order number and packaging details.
For shipping assistance, contact support@staging.ieta.in.
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